The first generation of modern automation, dominated by RPA (Robotic Process Automation), was instrumental in digitizing repetitive, rule-based tasks. However, its limitations are evident: it does not learn, it does not adapt, and it does not collaborate. With GenAI, we enter a new era. Consider a customer service environment in which a network of autonomous agents operates in coordination: one interprets customer history, another analyzes emotional tone, a third negotiates t